Privacy Policy of Diva Home of Diamonds

Last updated: May 22, 2025

PRIVACY IN BRIEF

We collect information about you to process orders, manage your account, respond to inquiries, and ensure the smooth operation of our business.

We only share your data with our contractors and affiliated companies for the above purposes, and with government authorities when required by law.

We do not disclose your personal information to any third parties for their own marketing purposes.

To learn more about your rights and how we use your personal data, please read the full Policy below.

1. Introduction

1.1. We respect your privacy and are committed to protecting your personal data. This Privacy Policy (hereinafter — “Policy”) describes how DIVA Home Of Diamonds (hereinafter — “We”, “Our Company”) collects, uses, stores, and protects the personal data of users (hereinafter — “You”, “User”) when visiting the website https://divahomeofdiamonds.comhome.diamonds/ (the “Website”) and using our services.

DIVA Home Of Diamonds is an official retailer of GIA (Gemological Institute of America), and all diamonds offered on the website are certified according to the highest industry standards.

1.2. We comply with:

• The UAE Federal Law on Data Privacy and Protection;
  
• The Law of Ukraine “On Personal Data Protection”;
  
• Other applicable laws in jurisdictions where we process personal data.
  

2. General provisions

2.1. By checking the “Accept” box on the Website or continuing to use it, you confirm that you have read this Policy and consent to the processing of your personal data in accordance with its terms.

2.2. On your first visit to the Website, you consent to the use of cookies according to our Cookie Policy. You can change or withdraw your consent at any time via your browser settings.

2.3. If you do not agree with the terms of this Policy, you must stop using the Website.

2.4. This Policy applies to all sections of the Website and services provided by DIVA Home Of Diamonds. We are not responsible for the privacy policies of third-party websites that may be linked from our Website.

2.5. The Website administration does not verify the accuracy of personal data you provide and is not responsible for its correctness.

2.6. Before providing personal data of third parties (e.g., contact details), ensure you have their consent for processing and disclosure.

2.7. You may withdraw your consent to data processing or request corrections by contacting us via the phone numbers listed on the Website.

3. Definitions

3.1. “Personal Data” — any information relating to an identified or identifiable individual.

3.2. “Data Processing” — any operation performed on personal data, including collection, storage, use, disclosure, deletion, etc.

4. Data controller

4.1. Data Controller:
Name: DIVA Home Of Diamonds
Email: [email protected]

If you have any questions regarding this Policy, including requests to exercise your legal rights, please contact us via email.

5. What data we collect

5.1. Data you provide directly:

• Name
  
• Phone number
  

5.2. Automatically collected data:

• IP address, browser type, operating system
  
• Session data (visit time, pages viewed)
  
• Cookies and other tracking technologies
  
  

5.3. Analytical and profiling data (with your consent):

• Interests, preferences based on browsing and purchase history

6. Why and on what legal basis we process your data

7. Who we share your data with

We may disclose your personal data as required by law and for the above purposes to the following categories of recipients:

• Third-party service providers acting on our behalf and providing technical, operational, or analytical support (e.g., website hosting, analytics, IT support). All are bound by contracts that ensure confidentiality, security, and limited data processing.
  
• Affiliated companies, subsidiaries, or internal business units involved in customer service, logistics, analytics, and other operational processes.
  
• Government and regulatory authorities, when required by law — e.g., in response to court orders, law enforcement, or official investigations.
  
• Participants in business reorganizations, including potential or actual buyers, investors, mergers, asset transfers, or restructurings. In such cases, personal data may be shared as part of the transaction, in compliance with applicable laws.
  

8. Do we transfer data internationally?

Yes, but only when necessary and in compliance with standard contractual clauses or other lawful mechanisms under UAE and Ukrainian law.

9. Data retention

We retain your personal data for as long as necessary to:

• Perform a contract or provide a service;
  
• Comply with legal obligations;
  
• Prevent fraud;
  
• Resolve disputes or complaints.
  

10. Your rights

If you are located in the EEA (European Economic Area) or in a jurisdiction with similar data protection laws, you have the right to:

• Access your data
  
• Correct or delete it
  
• Restrict or object to processing
  
• Transfer your data to another provider
  
• Withdraw your consent
  

We may ask you to verify your identity. Requests will be handled in accordance with applicable laws.

11. Cookies and similar technologies

We use cookies. See our Cookie Policy for more details. You can manage their use through your browser settings or a dedicated banner.

12. Changes to this policy

12.1. We reserve the right to make changes to this Policy.

12.2. The date of the last update is always indicated at the beginning of this document.

13. Contact

If you have any questions or comments, please contact us at:
Email: [email protected]